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Contact Us
Thankyou for visiting Birmingham Air Conditioning Services
We are available by telephone and e-mail Monday to Friday 8 AM until 4:30 PM.
Call us now on 0121 783 6328 or fill in the contact form below and we'll get back to you as soon as possible.
Alternatively, you can reach us by email at sales@bhamair.com
Birmingham Air Conditioning Services Ltd Privacy Notice
Who We Are
Birmingham Air Conditioning Services Ltd ('we' or 'us' or 'our') gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Birmingham Air Conditioning Services Ltd registered office is at Waycast Building, Firswood Road, Garretts Green Industrial Estate, Garretts Green, Birmingham, B33 0TG and we are a company registered in England and Wales under company number 4501396 We are registered on the Information Commissioner's Office Register registration number ZA341228, and act as the data controller.
Information That We Collect
Birmingham Air Conditioning Services Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
The personal data that we collect from is:
- Name
- Account number
- Company name
- Address
- Email address - business and personal
- Telephone number - business and home
- Mobile telephone number - business and home
- Website
- IP address
- VAT registration number
- F Gas certificate number
- Company registration number
- Passport number
- Bank details
- Credit card details
- Human images (via CCTV)
- Arrangements for travel:
- Passport information
- Date of birth
We collect information in the below ways:
- Fresh Desk email
- Fax
- Form
- Letter
- Telephone
- Attendance at events
- Business cards
- CCTV
How We Use Your Personal Data
Birmingham Air Conditioning Services Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:
- We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address, for example:
- Opening credit account
- Credit checks
- Debt collection
- Director guarantees
- Insurance
- Invoicing / statements
- Payments
- Purchases
- Sales
- Health and safety
- Security
- F Gas registration
- Website logins
- Technical process
- Warranty claims
- We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
- We will occasionally send you marketing information (Via email, post or telephone) where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests (for example, special offers, product information, company updates, etc) You have the right to be removed from the mailing list at any time – please email your request to sales@bhamair.com
Your Rights
You have the right to access any personal information that Birmingham Air Conditioning Services Ltd processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible: unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with data protection laws, as well as to object to any direct marketing from us, to exercise your data portability rights and to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
Safeguarding Measures
Birmingham Air Conditioning Services Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:
- Web filtering
- Email protection
- Restrictions / permissions
- Antivirus and Encryption
- Protected Wi-fi
- Password Protection
- IT authentication
- Device Restriction
- IT monitoring
Birmingham Air Conditioning Services Ltd utilise some products or services (or parts of them) that may be hosted/stored other parts of the world, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area ("EEA") for the below purposes:
- Website hosting
- Email servers
- Marketing database
Therefore, when you use our website/send us an email/sign up to our newsletter etc., the personal information you submit may be stored on servers, which are hosted in other parts of the world. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Birmingham Air Conditioning Services Ltd to protect your data and comply with the relevant data protection laws.
Legitimate Interests
We occasionally process your personal information under the legitimate interests' legal basis. Where this is the case, we ensure that we have weighed your interests and any risk posed to you against our own and that such interests are proportionate and appropriate.
How Long We Keep Your Data
Birmingham Air Conditioning Services Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a maximum legally required time period.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and / or withdraw your consent.